Design Operations

Building tools, processes, and shared practices to support a growing design organisation

When the pandemic sent us all remote, scattered knowledge and unclear processes became urgent problems. I co-founded the Design Operations team to address this, building tools and practices that improved knowledge sharing and collaboration across design, research, and writing disciplines.

Contributions

UX Documentation Hub
Designed and launched a centralised landing page consolidating key UX resources, from Figma libraries to job descriptions. Featured a smart search that surfaced components, libraries, and related documents from our wiki and documentation hubs. Developed a content maintenance plan mapping ownership to teams. → Scattered knowledge became findable and maintainable.

UX Hub interface: centralised documentation portal with navigation, search, and resource categorisation.

UX People Directory
With 200+ designers, outdated staffing tools, and no face-to-face syncs, nobody knew who was working on what. We launched a self-serve directory where anyone could update their current teams and projects, with live links to Figma files and documentation. → Instead of asking “Who’s working on X?” in Slack, people could search and find the right person instantly.

Design Reviews Playbook
Led cross-company task forces to tackle community projects. One consolidated our design reviews and critiques practices: creating guidelines and templates, organising research, and training the community on how to run different review types at each project stage. → A shared language for feedback across the organisation.

Quarterly UX Updates
Revamped our Quarterly UX Updates into a standardised format that prioritised impact and showcased work at different stages. Held office hours to help people understand what was worth sharing and how to present it. Created guidelines and tutorials, and managed the gathering and distribution. → Consistent visibility into UX work for the entire company, helping Product leads and leadership stay aware of what we were building.

Impact

• Turned scattered knowledge into a searchable, maintainable resource
• Gave 200+ designers a way to find each other and their work
• Established shared practices for feedback and critique
• Created company-wide visibility into UX work for leadership